Advantages and after-sales service of non-standard automation equipment

Advantages and after-sales service of non-standard automation equipment

Faced with the increase of labor cost, the improvement of customer quality requirements and efficiency, fully automated, semi-automatic, stand-alone automation, the demand for various automation equipment is greatly improved. For this reason, non-standard self-made equipment manufacturers face different concepts, different needs, and different customer groups, after-sales service has become a bottleneck for many non-standard automation equipment. Excessive service costs are too high, unprofitable, and slow service affects the company's image. How do you balance these issues?


Let us first talk about the advantages of non-standard automation equipment.

First, reduce costs
The advantages brought by high technology are that it can reduce labor costs and solve the problem of rare recruitment, which can reduce the cost for enterprises every year, and also save the cost of training high-end talents.


Second, improve production efficiency
Efficient capacity utilization, non-standard automation equipment uses different processes and technologies. When customized to customers, it can improve the production of a certain product to achieve efficient capacity utilization.

Third, reduce work accidents
The mechanical automation operation greatly reduces the occurrence of industrial accidents, and the equipment can be directly operated through the display screen. The probability of accidents caused by equipment accidents is greatly reduced.

Fourth, customer customization
One of the biggest advantages of non-standard automation equipment is that it can customize different equipment according to different requirements and requirements of different customers. This is the advantage of non-standard automation equipment and is also an important condition for ensuring customer quantity and sales volume.



How to do the after-sales service of non-standard automation equipment?

First, the quality is manufactured, not after-sales service.
A large part of the after-sales service of non-standard automation equipment is caused by the quality of the equipment itself, and these quality problems are mainly from design and manufacture. The DFM report in the design and development stage did not confirm the use feasibility and manufacturing communication confirmation with the customer. Often, due to differences and misunderstandings in communication, the equipment has quality hazards in the design and development segment.
The man-made negligence and skill difference in manufacturing, the cumulative error of each process, the mistakes in process layout, the level of manufacturing hardware, etc. are the poor quality of the equipment in the manufacturing process. Inspection and testing are the final quality inspection process and quality process control before the factory leaves the factory. The quality of the equipment determines the workload and speed and cost of the after-sales service.


Second, the customer is not only the equipment hardware, but also the manual and maintenance technology output.
To assist customers in cultivating operation and maintenance technicians, one is to ensure that customers can reasonably regulate the safe use of equipment and daily maintenance of equipment, maximizing, extending equipment life and reducing equipment failure rate. Second, the equipment failure or the replacement of wearing parts can be solved by the customer, improve the timeliness of problem handling, and reduce the cost of after-sales service.

Third, the use of modern communication technology to do remote after-sales service
Determining the after-sales service docking technical window with the customer, facilitating communication and communication, remote after-sales service, prior to single machine failure, online failure, actuator (mechanical component), sensor (electrical component), controller (system hardware), program and The system classifies common faults, and can diagnose the faults at the first time, shorten the online waiting time, and improve service efficiency and quality!

Fourth, after-sales problems
The after-sales problem is classified into a file to facilitate the tracking of the problem. The handling of after-sales problems should be notified in a timely manner, notified to other relevant after-sales personnel, notified to the design and development personnel, notified to the processing and manufacturing personnel, notified to the quality inspection personnel, notified to the customer, and the stone of the mountain can be used to reduce or avoid duplication of problems. Occurs, establishes effective feedback channels and tracking mechanisms.

V. Quality construction of after-sales personnel
After-sales service is an extension of sales, so the comprehensive quality requirements for after-sales personnel are also high! After dealing with customers directly after sales, we must have certain communication skills, honesty, respect, knowledge, and a wide range of knowledge. Because of the special nature of its position, given a certain flexible power, it is necessary to formulate effective control of the scientific system. Management is people-oriented, so do a good job in non-standard automation equipment after-sales service management, or do a good job in the management of after-sales talent team!